Safety & Community Standards
Every rider and driver deserves respectful, lawful, and safe treatment. These standards apply to rides, messages, images, audio, support contact, and in-person conduct.
Before and during a ride
- Confirm the driver, vehicle, plate, destination, and boarding PIN where available.
- Drivers must maintain lawful licences, insurance, vehicle condition, and safety equipment.
- Follow road, capacity, helmet/seat, and traffic requirements. Never pressure someone to take an unsafe route or overload a vehicle.
- Do not use Raw7a while impaired or to facilitate illegal activity.
Respect and prohibited conduct
No harassment, discrimination, threats, violence, sexual misconduct, exploitation, stalking, retaliation, fraud, dangerous driving, weapons, illegal goods, spam, malware, or unauthorized disclosure of personal information is allowed.
Chat and uploaded content
Use trip chat only for ride coordination and safety. Report a message by pressing it and choosing Report. Use the chat menu to report or block the other participant. Blocking stops nonessential chat contact; Raw7a may preserve reported material for review.
Report and response
Use the in-app tools or email [email protected]. Include the trip ID, date/time, and a factual description; do not email passwords or OTP codes. Reports are reviewed according to severity and may lead to warnings, restrictions, suspension, evidence preservation, or referral to lawful authorities.
Appeals
To appeal a restriction, email support with the account phone number and relevant trip/report reference. A person not involved in the original decision should review the appeal where practical.